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Unable to view captured video away from home


Anyone have ideas how to view captured security spy videos when away from the home network?  I can see the thumbnails but when I click on them the video never plays. Thanks,

I have this exact issue as well. It works fine if I am on the local network and connected to it, but once I am outside of my network it will not play the videos. It use to work for me, but since one of the last few updates either on the app or the program has caused it to stop working.


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